Shipping policy

SHIPPING & PROCESSING POLICY

Please review this policy carefully before placing your order.

ORDER PROCESSING

◾️Orders are processed within 2 to 5 business days, excluding weekends and holidays. During periods of high order volume, promotions, sales, or inventory restocks, processing may take up to 7 business days.

◾️Processing time is separate from shipping/transit time and begins after an order has been successfully placed.

◾️Orders placed on weekends or holidays will begin processing on the next business day.

◾️Once your order has shipped, you will receive a shipping confirmation email containing your tracking information (check your spam folder).

SHIPPING METHOD

◾️All domestic orders are shipped via USPS Priority Mail, Monday through Friday, excluding holidays.

◾️Expedited and overnight shipping are not available.

◾️Shipping and transit times provided by USPS are estimates and are not guaranteed by The Brandi Glow LLC.

◾️Shipping fees are non-refundable.

BILLING & SHIPPING ADDRESSES

◾️For fraud prevention and order security, billing and shipping addresses must match.

◾️Orders containing mismatched information may be delayed, canceled, or require additional verification.

◾️Please carefully review your shipping address before submitting your order. Address changes or corrections are not permitted after an order has been placed.

◾️If an order is returned to The Brandi Glow LLC due to an incorrect, incomplete, or undeliverable address provided by the customer, any approved refund will be issued as store credit, less the original shipping charges and any applicable return or reshipping costs.

ROUTE PACKAGE PROTECTION

We strongly recommend purchasing Route Package Protection at checkout for additional protection against eligible packages that are lost, stolen, or damaged during transit.

Customers who purchase Route Package Protection may submit eligible claims directly through Route according to Route’s claims requirements and coverage terms.

Customers who decline Route Package Protection will not have coverage through Route and may be required to pursue eligible shipping claims directly with USPS or the applicable shipping carrier.

LOST, STOLEN, MISDELIVERED OR DELAYED PACKAGES

◾️Once a package has been accepted and scanned into the USPS network, it is in the possession of the shipping carrier.

◾️The Brandi Glow LLC does not control USPS transportation, routing, processing, delivery schedules, or delivery scans and cannot guarantee carrier delivery dates.

If your package is delayed, missing, or marked as delivered but cannot be located, please:

Check with household members, neighbors, mailrooms, leasing offices, or other locations where USPS may have left the package.
Contact your local USPS office regarding the delivery.
Submit a missing-mail search or applicable claim with USPS.
If you purchased Route Package Protection, submit an eligible claim through Route.

The Brandi Glow LLC will reasonably assist with shipping information when necessary. Carrier-related claims are subject to the applicable carrier’s or Route’s eligibility requirements and investigation.

INTERNATIONAL SHIPPING

International orders are shipped via USPS Priority Mail International.

◾️International customers are responsible for all customs duties, taxes, import fees, and other charges imposed by the destination country.

◾️If delivery is refused because customs duties, taxes, or other required fees were not paid, the package may be returned to us. If a refund is approved after the merchandise is returned, it will be issued according to our refund policy after applicable shipping, return, customs, and other associated costs have been deducted.

APO, FPO & DPO ADDRESSES

Orders shipped to APO, FPO, and DPO addresses are sent via USPS.

Delivery may take up to 23 days or longer depending on military mail handling, destination, and other circumstances outside of our control.

FULFILLMENT ERRORS

If The Brandi Glow LLC made an error while fulfilling your order, please contact us within 24 hours of delivery at info@thebrandiglow.com

Please include: