SHIPPING & RETURN POLICY

Your Billing & Shipping Address Must Match. NO EXCEPTIONS!

 

ORDER PROCESSING TIME:

Note: Processing time does NOT include shipping time. Once you place your order, please allow 1-3 business days for processing.
Once your order has been fulfilled, you will receive a shipping confirmation email with your tracking number.

We ship ALL orders via United States Postal Service (USPS) Priority Mail (1-3 business days).

Monday through Friday (excluding weekends and holidays). 

Expedited shipping is NOT available.
Orders placed during the weekend will process the following business day. 
All orders are shipped from our fulfillment center in Mobile, Alabama.
PRIORITY MAIL INTERNATIONAL 

Please note that if you order to countries outside the USA, you are responsible for paying additional costs such as duties and import charges. Customs policies vary from country to country, and we have no control over them. If you are required to pay duties and import charges, you will be contacted by the shipping service. For more details, please contact your local customs office.

If you decide not to claim the package and decline to pay the outstanding duties and import charges upon delivery, the package will be returned to us, and you will not be eligible for a full refund as we will be responsible for paying the outstanding charges and return service.

 

APO/FPO/DPO MILITARY ADDRESSES

All shipments to APO, FPO, and DPO addresses are sent via USPS and signature confirmation is not required. Due to military handling time, delivery to some destinations may take up to 23 days.

NOTE: If your address is incorrect, your order will be refunded. Address adjustments are not available.
If your order is returned to The Brandi Glow, LLC., we will notify you via email once we have received the return, and initiate a refund minus the shipping cost and fees.


We are NOT responsible for any delays in shipping caused by USPS, severe weather or other circumstances out of our control.

 

NOTE: If we’re experiencing high volume of orders and inventory restock, it can take up to 7 business days or longer for your order to be processed and shipped.
All customers will receive a shipping confirmation email with a tracking number after your order has shipped.
Once items are shipped and a tracking number is provided, The Brandi Glow LLC., is not responsible for the order.
Products will not be replaced or refunded if your package is damaged, lost, or stolen. Visit your local USPS branch or USPS.com and file a claim for damages, lost or stolen packages.
If your tracking number says “delivered” and you did not receive your package, check with your neighbor, ask your mail courier about your package and contact your local post office branch.

If, however, we have made a mistake in fulfilling your order, arrangements for a replacement or refund may be made upon a photo of what you have received along with the packing slip within 24 hours of receiving your order. 

Contact us by sending an email: info@thebrandiglow.com

Put your full name and order number in the subject line and your inquiry in the body of the email.

 

Shipping fees are non refundable.

THE BRANDI GLOW LLC. will not be held liable for misplaced, lost, or stolen packages by USPS.

THE BRANDI GLOW LLC. is not responsible for failed delivery.

 

 

RETURN POLICY:

🚫NO REFUNDS!

🚫NO EXCHANGES!

ALL SALES ARE FINAL!

CONTACT US:
For general inquiries, questions, or order  information, contact our customer service via email.
EMAIL: info@thebrandiglow.com
operating hours are 9am-5pm CST
Monday-Friday, excluding holi
Many common questions and answers can be found quickly by visiting our FAQ Page.
 
 
CANCELLATIONS:
We reserve the right to cancel any order without notice.
Each order’s billing and shipping address must match.
In the event that your order is cancelled, please allow 3-5 business days for the funds to reverse back to your account.