Refund policy

RETURN & REFUND POLICY

◾️Due to the nature of our skincare products and for hygiene and safety reasons, ALL SALES ARE FINAL. We do not accept returns or exchanges.

◾️Please carefully review your order before completing your purchase. Once an order has been placed and entered processing, it cannot be modified or canceled.

 

FULFILLMENT ERRORS

If The Brandi Glow LLC made an error while fulfilling your order, please contact us within 24 hours of delivery at info@thebrandiglow.com

◾️Please include your full name, order number, photos of all items received, and a photo of your packing slip.

◾️Once the fulfillment error has been verified, we will provide an appropriate resolution, which may include a replacement or store credit.

 

 

STORE CREDIT

When a refund is approved by The Brandi Glow LLC, it will be issued in the form of store credit, unless a refund to the original payment method is required by applicable law.

◾️Store credit is associated with the email address used to place the original order.
To redeem your credit, use the same email address when placing your next order.

◾️Store credit does not expire.

◾️Original shipping fees are non-refundable.

 

 

DAMAGED, LOST, OR STOLEN PACKAGES

◾️We recommend purchasing Route Package Protection at checkout for eligible protection against packages that are lost, stolen, or damaged in transit. The Brandi Glow

◾️Customers who purchase Route Package Protection may submit eligible claims directly through Route.

◾️Customers who decline Route Package Protection will not have coverage through Route and may be required to pursue eligible shipping claims directly with USPS or the applicable shipping carrier.

 

 

CONTACT

For questions regarding your order or this policy, please contact:

The Brandi Glow LLC
info@thebrandiglow.com